UXCamp Ottawa November 27th
I’ve been working with a fantastic group of folks from Ottawa on creating a UXCamp event November 27th. I’ll be heading out East for it, and am excited about what looks like a great day coming...
View ArticleFree Toronto & Ottawa Workshops Nov 25th & 26th
I’ll be sharing a two hour session with public servants in both Toronto and Ottawa this week. As part of the mission to increase public sector design competency, there is no charge for the sessions....
View ArticleCitizen Experience at the 2011 IA Summit
I’ll be speaking at the upcoming Information Architecture Summit March 30-April 3rd in Denver, Colorado. I’m thrilled to be working with the ever-talented Samantha Starmer as my co-conspirator for a...
View ArticleLending a Hand with Edmonton CityCamp
I was super excited to be invited to help out planning Edmonton CityCamp, an event that’s going to explore the value of open government for municipalities. My biggest contribution so far: getting us...
View ArticleCitizen Experience and Reinventing Government
I wrote this to help explain the importance of citizen experience to some American friends. It’s not so much a post as an early prototype for a talk, or at least the introduction to one. I thought I’d...
View ArticleBusiness Origami Workshop at UX Week 2011
I had the great pleasure of teaching a business origami workshop at Adaptive Path’s 2011 UX Week conference. Business origami is a paper prototyping method for complex systems invented by the Hitachi...
View ArticleReinventing Government – TEDxPennQuarter Talk
I spoke at TEDxPennQuarter in Washington, D.C. on October 17, 2011. The theme was “Reinventing”, and I spoke about the potential for citizen experience design to help reinvent government. You can catch...
View ArticleDesign for Policymaking chapter in upcoming Usability for Government Systems...
Last fall I wrote a chapter on Design for Policymaking in the upcoming book Usability in Government Systems: UX Design for Citizens and Public Servants edited by Elizabeth Buie and Dianne Murray. The...
View ArticleUniversity of Canberra hosts Design Thinking Session on Citizen-Centric...
ANZSOG Institute for Governance’s (ANZSIG) Parliamentary Seminar at The Lobby on February 1, 2012. ANZSIG brought together a group of leading international and national design thinkers on...
View ArticleKeynote at Customer Experience for Public Sector Summit, April 16-17, Toronto
I’m delighted to be giving the opening address of the upcoming Customer Experience for the Public Sector Summit. The CX Public Sector Summit brings two days of outstanding practical sessions for public...
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